Welcome to EAST CHAMP Customer Support page!

We are committed to providing the best possible service for your needs. Whether you’re looking for technical assistance, battery product details, or help with an order, our dedicated team is here to assist you.

Contact us

If you have any questions, don’t hesitate to reach out to us. Here are the best ways to contact our support team:

Company Address:
Yanhuacheng Industrial Park, Dayangzhou ,Xingan County, Ji’an City, Jiangxi Province, China.

Phone Support:
+86 18518509763 (Available Monday – Friday: 9:00 AM to 6:00 PM)

Email:
For General Inquiries: info@eastchampion.com
For Technical Assistance: support@eastchampion.com
For Sales and Orders: info@eastchampion.com

Frequently Asked Questions (FAQ)

1. What types of batteries does EAST CHAMP manufacture and export?

At EAST CHAMP, we specialize in the production and export of two main types of batteries:

  • Lead-Acid Batteries: These are designed for applications such as security systems, UPS (Uninterruptible Power Supply), solar power storage, E-bikes, motorcycles, and telecom systems.
  • LiFePO4 (Lithium Iron Phosphate) Batteries: Primarily used for home energy storage, lead-acid battery replacement, and other applications that require high efficiency and longer lifespan.
2. What are the main applications for your lead-acid and LiFePO4 batteries?
  • Lead-Acid Batteries:
    • Security Systems
    • Uninterruptible Power Supplies (UPS)
    • Solar Energy Storage
    • E-Bikes
    • Motorcycles
    • Telecom Systems
  • LiFePO4 Batteries:
    • Home Energy Storage
    • Replacement for Lead-Acid Batteries
    • Renewable Energy Storage
3. What is the warranty period for your batteries?
  • Lead-Acid Batteries:
    • 1 year for small-sized batteries (below 33Ah)
    • 2 years for batteries ranging from 33Ah to 3000Ah
  • LiFePO4 Batteries:
    • 3 to 5 years, depending on the specific application (e.g., residential, commercial, or industrial use)
4. What payment terms do you offer?

We accept T/T (Telegraphic Transfer) payments for all orders. Payments should be made in advance, with 30% deposit before production and the remaining 70% before shipment.

5. Do you accept OEM orders?

Yes, we accept OEM (Original Equipment Manufacturer) orders. We can customize battery specifications, packaging, and labels based on your company’s requirements.

6. Is there a minimum order quantity (MOQ)?

No, we do not have a strict MOQ, except for orders requiring special housing colors. For standard orders, we are flexible with the quantity to accommodate your needs.

7. What are your lead times for order fulfillment?
  • The typical lead time for our products is between 10 to 20 days after the confirmation of the order and payment.
  • For larger or customized orders, lead times may vary. Please contact us for more detailed information.
8. Where are your loading ports located?

We ship from Shenzhen or Shanghai, China. Please specify your preferred port at the time of order confirmation.

9. Are your batteries compliant with international safety and shipping regulations?

Yes, all of our batteries comply with international shipping regulations and relevant safety standards. This includes certifications such as UN38.3 for lithium batteries and other required industry certifications to ensure safe transport and usage worldwide.

10. What are the key differences between lead-acid and LiFePO4 batteries?
  • Lead-Acid Batteries:
    • Lower upfront cost
    • Suitable for applications that require high discharge rates over short periods
    • Widely used in automotive, telecom, and backup power applications
  • LiFePO4 Batteries:
    • Higher energy density and efficiency
    • Longer lifespan (2-3 times longer than lead-acid batteries)
    • Lighter weight, safer, and more eco-friendly
    • Ideal for home energy storage and lead-acid replacement
11. How does temperature affect the performance of your batteries?
  • Lead-Acid Batteries: Performance can degrade in extreme temperatures, particularly in cold conditions. It may require additional heating for optimal performance in low-temperature environments.
  • LiFePO4 Batteries: These batteries offer a wider operating temperature range and generally maintain more consistent performance in both hot and cold environments compared to other battery chemistries.
12. How should your batteries be stored before installation?
  • Lead-Acid Batteries: Store in a cool, dry place and ensure periodic charging to prevent sulfation.
  • LiFePO4 Batteries: These batteries have a longer shelf life and can be stored for extended periods without maintenance, but should still be kept in a cool, dry environment to maintain optimal performance.
13. Can your batteries be used in renewable energy systems like solar power?

Yes, both Lead-Acid and LiFePO4 Batteries are suitable for use in solar power systems and other renewable energy applications. LiFePO4 batteries, in particular, are preferred for home energy storage due to their long lifespan and higher efficiency.

14. Do I need special charging equipment for your batteries?

Yes, different battery types require specific charging protocols:

  • Lead-Acid Batteries require a constant voltage charging method with a voltage range typically between 13.8V and 14.4V.
  • LiFePO4 Batteries use a CC/CV (constant current/constant voltage) charging method, with a typical charging voltage of 14.6V per 12V battery.

Our team is available to assist in selecting the correct charging equipment for your needs.

15. How do your batteries compare in terms of cost over their lifetime?
  • Lead-Acid Batteries have a lower initial cost, but require more frequent replacements and maintenance, resulting in a higher total cost of ownership over time.
  • LiFePO4 Batteries are more expensive initially but offer longer lifespan and lower maintenance costs, making them more cost-effective in the long run, particularly for home energy storage applications.
16. Can your batteries be used in other applications such as e-bikes or motorcycles?

Yes, Lead-Acid Batteries are commonly used in E-bikes, motorcycles, and other vehicle applications, while LiFePO4 Batteries are increasingly being used in e-bikes due to their lighter weight and longer lifespan.

17. How do you ensure the quality and reliability of your batteries?

We adhere to stringent quality control processes and ensure that all products meet or exceed international standards such as ISO 9001 and CE certification. Every battery undergoes rigorous testing to ensure safety, performance, and reliability.

18. What kind of support do you offer for international clients?

We offer technical support, after-sales service, and product training to ensure that our batteries perform optimally in your applications. Our dedicated team can assist with installation, maintenance, and troubleshooting to ensure full customer satisfaction.

Technical Support

We offer comprehensive support for troubleshooting and resolving any technical issues you may encounter with your battery products.